Frequently Asked Questions

We want to answer all your questions. If we missed yours, please let us know.

General Questions

Can I watch while lying down?

Yes! Tap the "Seat" icon to and then use the Theater Tilt feature to adjust the angle of the venue for comfortable viewing in any position.

Does Theater work with subtitles?

Subtitles are supported when available in our premium shows, YouTube and Plex. For Plex, please make sure to tap the "Controls" icon to enabled "Always transcode media" option.

Can my friends join me in Theater?

Yes! Vision Pro users can FaceTime each other while using Theater and share ticketed shows, YouTube and Plex library videos.

Content and Streaming

Can I watch Netflix, Disney+, or other streaming services in Theater?

Currently, Theater cannot directly access these streaming services due to their platform restrictions.

Why can't I connect to my Plex server?

Ensure your Plex server is running, your Vision Pro is on the same network (for local access), and your login credentials are correct. If using 2FA, make sure you're entering the verification code correctly. Visit Using Plex for more troubleshooting help.

What video formats are supported?

Theater supports MP4 (H.264, H.265/HEVC), MOV, M4V, and MKV (through Plex) formats. Visit our Supported Content Sources and Formats page for more details.

Can I watch my own 3D movies in Theater?

For now, Theater only supports Apple's spatial video format (aka, MV-HEVC). See Supported Content Sources and Formats for a complete list.

Technical Issues

How do I reset my position inside the theater?

If you are seated at an uncomfortable angle to the screen, exit to the main menu by taping the "Door” icon, then pinch and drag the Theater Lobby window so that it is directly in front of you. When you re-enter any venue, the screen will also be directly in front of you.

The app crashed. What should I do?

Force quit the app by looking at your palm, selecting the app switcher, and swiping up on Theater. Then relaunch the app.

If the problem persists, tap and hold the Theater icon until you are able to delete or remove the app. You can then re-install the app from the App Store. This will ensure you have the latest version. Please also email us as this is extraordinary and requires our attention.

Updates and Features

How often is Theater updated?

We release updates approximately every 4-6 weeks, with bug fixes and new features.

Will my purchased environments transfer if I get a new device?

Yes, your purchases are tied to your Apple ID and will transfer to any new device.

Is there a way to provide feedback on the app?

Yes! We welcome your feedback. Email us! Or join our Discord.